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A doctor-friend recently related a troubling situation he is facing at work. This year, his one-man practice hired a new receptionist and a new medical assistant to round out his small staff. Almost immediately, squabbles began to break out between the workers. In short order, all of them became critical of how the others perform their job and increasingly vocal, as well. Indeed, this past week the medical assistant launched into a tirade against the receptionist in front of patients, complete with profanity—a sweeping lack of professionalism! Between acute breakouts like this one, there is gossip, backstabbing, and ridicule. Needless to say, the doctor is at his wit’s end.
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Take Control of Stress in the Workplace
If your work is so pleasant that you spend all weekend looking forward to Monday morning, you probably don’t have to read this. But if your job is a source of stress and tension—as it is for many people at least some of the time—you need to get control of the frustration before it turns you into a wreck. Here’s some advice for keeping stress at bay.
Don’t Let the Office Kitchen Become a Health Hazard
Do you think the conditions in your office kitchen are bad? Consider this incident—in 2009, a San Jose, California office building was evacuated and seven people went to the hospital when one employee decided to clean out a long-neglected refrigerator. The mixture of mold and cleaning chemicals triggered a hazardous incident.
The Psychology of Employee Motivation
Abraham Maslow developed the concept of the Hierarchy of Needs, and it has been extensively applied to employee motivation. Maslow’s Hierarchy suggests that people are motivated by five levels of need and the higher-level needs do not motivate until lower level needs are met. That is, if employees’ need for money is not met, even the most creative employee rewards program cannot motivate. Take a look at Maslow’s Hierarchy of Needs and determine where your employees are today and what you’ll need to do next to most effectively motivate.
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