Claims and Crisis Management Services

Proactive management of crises and claims requires time, resources and experience. AGOS experts can help you manage these situations, applying state-of-the-art knowledge and technology in your favor. We provide special expertise in a number of areas, including large-scale losses, continuing relationships (e.g., tenure, business relationships), retaliation, and situations requiring investigation and discipline. Ultimately, we help you use these experiences to improve future risk management efforts.

Alternative Dispute Resolution

Litigation is very costly-in every sense of the word. AGOS has considerable experience in finding creative ways to prevent, mitigate and, ultimately, resolve disputes. We can help you set up (or evaluate) your internal process and procedures, as well as suggest creative (often non-monetary) resolutions in specific situations. AGOS can also conduct simulated trial exercises, such as mock or "mini" trials, and we can even provide mediation and/or arbitration services.

Incident Reporting and Management

AGOS can provide a customized online reporting and management system. Our state-of-the-art resources help maximize your effectiveness (and minimize your exposure) dealing with everything from potential incidents to lawsuits. We can also help you use this data to enhance your benchmarking efforts and to adopt additional best practices-in short, to help you better manage your risks every step of the way.

Mediation

Mediation is a private, voluntary, speedy, and inexpensive process-a process in which a disputing employer and employee meet with a neutral mediator, who facilitates the process of communication so that the disputing parties can create their own solutions to their problems. Mediators can encourage the full expression of information and emotions in a safe environment. This makes mediation a highly effective dispute resolution method in employment disputes-disputes that often are grounded in unresolved emotional workplace issues. AGOS mediators bring years of experience to your mediation table-experience in successfully mediating a wide range of employment disputes, including complex federal litigation involving multiple parties and multiple issues.

Sexual Harassment / Discrimination Investigations

For a management decision about a policy violation or a wrongdoing complaint to be credible and defensible, management must base its decision on accurate facts. An employer's defense requires prompt, thorough, and objective investigation of claims of sexual harassment and other forms of discrimination.

Courts have relieved organizations of liability because of prompt, thorough, and objective investigations. On the other hand, courts have imposed liability for investigative processes or techniques that violate employees' rights. Choosing a skilled and experienced investigator can make the difference between an effective defense and an expensive litigation loss. AGOS provides quality investigations of harassment and other discrimination allegations.