AGOS trainers have the expertise and experience to make a positive impact on your work environment. AGOS live training includes train-the-trainer programs, as well as classroom-style instruction for managers and supervisors. Our live training is interactive, provocative, and up-to-date. The following courses are currently available:

Collective Risk Management® Team Training

Collective Risk Management® is a process in which a team of carefully selected and trained employees manages major workplace risk and wrongdoing when discovered. This training component-a part of the Smart Risk Management™ and Employee Protection Line® programs-guides your risk management team members through Collective Risk Management® Team training and through the report management process. Collective Risk Management® Team training is also available over the Internet via SmartTrain.com™.

Communications With The Media-Training

This one-day session prepares your spokespeople to most effectively represent your organization to print, web, radio and TV media. Learn skills to keep you from being misquoted, to avoid being asked the questions you don't want to answer, and to make sure that resulting coverage reflects your organization on its terms. Trainer is an expert in public communications who works with the spokespeople of many Fortune 100 companies and who consistently receives excellent participant reviews.

Effective Crisis Communications-Training

This one-day session prepares your spokespeople to address the media in the event of a crisis at your organization. Learn a formula that allows you to prepare an effective statement in minutes and how to avoid having to answer all the hard questions. The trainer is an expert in public communications who works with the spokespeople of many Fortune 100 companies and who consistently receives excellent participant reviews.

Identifying Needs Through Focus Group Studies-Training

Learn how to facilitate relevant conversation, get real answers, and identify the heart of issues facing your project and your organization. This course is conducted by a professional educator and trainer who specializes in communicating effectively with adults.

Managing Disgruntled Employees

Today's situation that appears to be a simple petty complaint, or a general grumbling among co-workers or between management and its employees, often will become tomorrow's litigated claim. As a manager, your challenge is to overcome your desire to "ignore that stuff" and instead to deal with the smoke before it becomes a fire. This takes heightened observation, enhanced communication skills and, importantly, a commitment to stop trouble when it first begins.

Managing Disgruntled Employees is a half-day live training program designed to train you to respond in ways that can reduce the likelihood that personality disputes and destructive emotions will give rise to future legal disputes.

Smart Hiring Training

Good risk management begins with smart hiring decisions. This one-day live training program covers the major hiring issues included in an effective loss control program. Topics include job notices and advertisements; job applications; job descriptions; interview techniques; background checks; references; job offers; post-offer/pre-hiring drug testing; and document retention.

Smart Risk Management®

Smart Risk Management® addresses the major workplace exposures, and provides a framework-sample workplace policies, sample personnel forms, and other tools-to help reduce the risk of loss and litigation in your workplace. Our live trainers can conduct all or part of the training within the program, including Manager and Supervisor Training, Collective Risk Management® Team Training, and Employee Awareness.

WATCH® Certification Training is a comprehensive two-day, interactive training session on all aspects of the WATCH® program. WATCH® Certification Training includes an introduction to all WATCH® program risk management products:

Workplace Investigation Basics

Even well managed organizations may one day need an effective investigation because of an employee complaint or an allegation of workplace wrongdoing. For a management decision to be credible and defensible, it must be based on accurate facts. When allegations are reported, the potential liability of the organization and the personal liability of the investigator will depend upon the quality and integrity of the investigative process.

The course focuses on the skills, procedures, and practices needed to avoid creating liability for the organization and the investigator, both during and after an investigation. Workplace Investigation Basics™ is a valuable, interactive experience for three groups: (1) those who already conduct harassment and discrimination investigations, (2) those who are looking to be trained, and (3) those who hire or manage those who conduct such investigations.